Frequently Asked Questions about our digital access services

---

EWAA is able to remediate Portable Document Format (PDF), Microsoft Word, and PowerPoint files. We can also work on PDFs that are scanned from hardcopies.

EWAA conducts manual remediation of the electronic documents to ensure accuracy, completeness, and full alignment with current accessibility standards and best practices. Documents remediated by ADII result in a 100% pass rating (with no skipped elements) by the accessibility checkers built into the Microsoft and Adobe Acrobat programs. We can also verify our work using human evaluation performed by people with disabilities.

EWAA uses the success criteria set by the Web Content Accessibility Guidelines (WCAG) as well as best practices from the disability community. Our human evaluator team can assist in validating that remediation efforts were successful. EWAA's human evaluators are adults with disabilities who use assistive technology to command and control their computers for professional and personal tasks..

Yes. While we suggest building forms directly onto the webpage (and not using documents as forms exclusively), the EWAA team is experienced in remediating documents with form elements so that they pass the built-in accessible checker and human evaluation. (Human evaluation is described above.) Likewise, EWAA has experience remediating documents that have tables and complex images, such as maps, workflow diagrams, and data graphs and charts.

EWAA's turn-around time depends on several factors, such as the amount and type of documents a client wishes to remediate and our availability based on current client commitments. We have full-time document specialists on our team and can bring in more specialists as needed.

Yes. EWAA has the capacity to support ongoing remediation work. We also encourage clients to consider staff training—which we frequently provide—to become more self-sufficient in accessible document design, composition, and remediation.

EWAA charges an hourly direct service fee, plus project management, fiscal oversight, and administrative fees. Because each project varies in scope, needs, and budget parameters, we approach pricing with flexibility. Our priority is building long‑term, ongoing partnerships that support sustainable accessibility practices. Because much of our remediation work is done manually, by humans not machines, our hourly rate for direct service may be higher than other providers.  

For EWAA to customize a cost estimate for you for document remediation, the following client information would be very helpful (and can be shared with us using our Contact Us form):

• project start and end dates,
• estimated number of document pages,
• file types (for example, PDF or Word),
• number of files that are read-only (have no form elements),
• number of files that are forms (have checkboxes, fill-in lines, etc.), and
• the budget, if known.

It is also helpful to have a few sample files ready to share with the EWAA team so we can more precisely determine how long it will take us to perform the remediation.

Clients who want to know how accessible their websites are can contract with EWAA for a website review. EWAA's website review results in a confidential, detailed, written report that will:

1. Identify barriers or issues on the website that make it inaccessible or more difficult to use,
2. Summarize common barriers or issues found on the website,
3. Provide suggestions for improved access, and
4. List resources for next steps, including staff training.

EWAA strives to make our reports easy-to-understand so that clients do not need to know anything about website development or coding to know where and how they can make improvements.

EWAA's website reviews are performed by human evaluators and automated web accessibility testing tools. ADII's human evaluators are adults with disabilities who use assistive technology daily to command and control their computers for professional and personal use.

EWAA uses the success criteria set by the Web Content Accessibility Guidelines (WCAG), best practices from the disability community, and feedback from human evaluators. Our human evaluators (described above) are able to give first-hand feedback to help you improve the end user experience.

Yes. The EWAA team is experienced in reviewing the accessibility of websites that have videos, tables, interactive or form elements (like checkboxes and editable text fields), complex images, and dynamic elements. 

EWAA's turn-around time depends on several factors, such as the number of webpages a client wishes to review and our availability based on current client commitments. We have full-time reviewers on our team and can bring in more specialists as needed.

EWAA charges an hourly direct service fee, plus report-writing, project management, fiscal oversight, and administrative fees. Because each project varies in scope, needs, and budget parameters, we approach pricing with flexibility. Our priority is building long‑term, ongoing partnerships that support sustainable accessibility practices.

For EWAA to customer a cost estimate for you, the following client information would be very helpful (and can be shared with us using our Contact Us form):

• project start and end dates,
• estimated number of webpages (in other words, number of unique website addresses), and
• the budget, if known.

It is also helpful to have a few sample webpages ready to share with the EWAA team so we can more precisely determine how long it will take us to perform the review.